Frequently asked Questions
What services does Rafa Comfort Care offer?
We provide a comprehensive range of NDIS care services including Accommodation/Tenancy, Assist Access/Maintain Employment, Assist-Life Stage, Transition, Assist-Personal Activities, Assist-Travel/Transport, Daily Tasks/Shared Living, Innovative Community Participation, Development of Life Skills, Household Tasks, Community Participation, and Group/Centre Activities.
How do I get started with Rafa Comfort Care services?
To get started, you can contact us directly to discuss your needs and how we can support you. We will guide you through the referral process and help you create a personalized care plan.
Do I need a referral to access Rafa Comfort Care services?
While a referral is not always necessary, it can be helpful for certain services. Contact us to discuss your specific situation, and we’ll guide you accordingly.
How do I pay for Rafa Comfort Care services?
Our services are funded through the National Disability Insurance Scheme (NDIS). Depending on your NDIS plan, services can be paid directly by the NDIS, through plan managers, or self-managed funds.
What if my NDIS plan doesn’t cover all the services I need?
We can help review your NDIS plan and offer advice on how to request additional funding or support from the NDIS to cover necessary services.
How do I update or change my care plan with Rafa Comfort Care?
You can contact our team at any time to discuss changes to your care plan. We are here to ensure your plan evolves with your needs.
What is the process for making a referral to Rafa Comfort Care?
Referrals can be made by individuals, family members, healthcare providers, or support coordinators. Contact us with the relevant details, and we’ll handle the rest.
How do I file a complaint with Rafa Comfort Care?
You can file a complaint by contacting our customer service team via phone, email, or through our website’s contact form. We are committed to addressing all concerns promptly and professionally.Email: info@rafacomfortcare.com.au
Submit the Form at: Click Here
